The 2024 Subaru Love Promise Community Commitment Award

The 2024 Subaru Love Promise Community Commitment Award

We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our community, and the Subaru Love Promise.

The 2024 Subaru Love Promise Community Commitment Award recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as environment, community, health, education, and pets.

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The 2024 Subaru Love Promise Community Commitment Award
The Subaru Love Promise
Did Goldstein Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.
Love Promise Poster

How is Goldstein Subaru Dedicated Locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Mohawk Hudson Humane Society

American Veterans Care Organiz

All local schools

Bottle and Can Collections

American Red Cross

Did Goldstein Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Goldstein Subaru

Subaru and Goldstein Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here.

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My new car!! - Mary Ann F.

I purchased a new 2024 Subaru Ascent yesterday at Goldstein. My sales consultant, Justin Pakatar did a fantastic job with handling my trade in and purchase of my new vehicle. Justin was very thorough, knowledgeable and patient with the process. We took a test drive and went over every detail inside the car. The entire staff that I met were very welcoming which made me feel at home. This is my fourth Subaru vehicle and my first time at Goldstein. I will definitely remain a customer there for future purchases and refer my friends and family there as well. I left there with my new car feeling very comfortable behind the wheel. Mary Ann Fries

Subaru Loves to Help: Operation Warm Event at Trinity Place - Mercedes M.

Goldstein Subaru has proudly partnered with the Trinity Alliance of the Capital Region located at 15 Trinity Place Albany NY, a local support organization to help children & families in our community. Trinity Alliance is a major hub for coordinating and leveraging resources for residents in the most economically challenged neighborhoods. Some of the amazing services Trinity Alliance provides are: Active Parenting Workshop, Community Recovery, Empowerment Services, Early Childhood, Family Support, Foster Care Prevention Program, a Food Pantry for those in need that can choose from an assortment of food goods, and a community Baby shower for underserved parents who may not have the means to get all the necessities they need for their newborn’s arrival. They provide so much more and the list goes on. I was honored an invitation to go on tour with Goldstein Subaru’s owner Stefanie Goldstein to find out all of the amazing resources this place has to offer. Trinity Alliance has touched my heart in many ways. Goldstein Subaru through Subaru Loves to Help: Operation Warm has donated an astounding 288 new winter coats to Trinity Alliance in all variety of sizes for both boys and girls to relieve the expense for parents who may not have the means to buy one. While we were touring the facility the CEO of Trinity Alliance stated that all the materials for all of the programs they offer were taking up a ton of space, leaving no room or space for the employees to work out of. Stating their next project would be to look for storage space. Without hesitation Goldstein Subaru stepped up to the plate and offered to rent a storage space for Trinity Alliance, and that the expenses would be fully covered by Goldstein Subaru to relieve that burden so that way Trinity Alliance can continue their focus on more important things like the community. Seeing the empathy that the Goldstein Subaru Team has shown these people was very heartwarming and special to see. Thank you, Goldstein Subaru Team for always going above and beyond and never taking a step back from our community.

Subaru Loves to Help: Operation Warm Event at Trinity Place - Archie B.

Goldstein Subaru has proudly partnered with the Trinity Alliance of the Capital Region located at 15 Trinity Place Albany NY, a local support organization to help children & families in our community. Trinity Alliance is a major hub for coordinating and leveraging resources for residents in the most economically challenged neighborhoods. Some of the amazing services Trinity Alliance provides are: Active Parenting Workshop, Community Recovery, Empowerment Services, Early Childhood, Family Support, Foster Care Prevention Program, a Food Pantry for those in need that can choose from an assortment of food goods, and a community Baby shower for underserved parents who may not have the means to get all the necessities they need for their newborn’s arrival. They provide so much more and the list goes on. I was honored an invitation to go on tour with Goldstein Subaru’s owner Stefanie Goldstein to find out all of the amazing resources this place has to offer. Trinity Alliance has touched my heart in many ways. Goldstein Subaru through Subaru Loves to Help: Operation Warm has donated an astounding 288 new winter coats to Trinity Alliance in all variety of sizes for both boys and girls to relieve the expense for parents who may not have the means to buy one. While we were touring the facility the CEO of Trinity Alliance stated that all the materials for all of the programs they offer were taking up a ton of space, leaving no room or space for the employees to work out of. Stating their next project would be to look for storage space. Without hesitation Goldstein Subaru stepped up to the plate and offered to rent a storage space for Trinity Alliance, and that the expenses would be fully covered by Goldstein Subaru to relieve that burden so that way Trinity Alliance can continue their focus on more important things like the community. Seeing the empathy that the Goldstein Subaru Team has shown these people was very heartwarming and special to see. Thank you, Goldstein Subaru Team for always going above and beyond and never taking a step back from our community.

Schatzi-A Tale of Patience - Alison S.

When Schatzi came to the Mohawk Hudson Humane Society, it seemed as if the world was against him. Brought in by a Good Samaritan, Schatzi came in with another cat petrified and with a fresh wound on his neck. Schatzi did what he knew to do: he hid. To be extra cautious due to his neck wound, Schatzi was placed in a program that required extra monitoring and more restrictions to ensure he was healthy. He was placed in a room with another cat in the same program. These two cats bonded quickly. At first, they were both incredibly wary of all of the humans coming in and out. After about a month of regular interactions, Schatzi began to open up and actually began seeking out attention and affection from those coming into his room. Soon, he became the mayor of the cat floor. Everyone had to stop by and say hello! He even showed his roommate that humans weren't so scary. After a few months of being overlooked, the perfect family came in and scooped up this sweet boy. Goldstein Subaru has made this story possible. Without the support of Goldstein Subaru, MHHS would not have the time or ability to help these animals. With the support of Goldstein Subaru through myriad programs and most importantly Share the Love, MHHS knows that it has a reliable partner in the community multiplying its voice and message. MHHS is forever grateful for the partnership it has with Goldstein Subaru.

Mohawk Hudson Humane Society

Schatzi Finds His Forever Home - Marguerite P.

Schatzi was a handsome 5-year-old tiger cat who came to us in March of 2023 with a large, ruptured abscess on his neck and two puncture wounds. Our vet team cleaned the wound and treated it with antibiotics and watched is closely until it was healed. Because Schatzi had lived with other cats and was an indoor/outdoor cat, we couldn’t be certain of what type of animal had bitten him. Therefore we had to follow some special rules, which included quarantine from other animals. He was made available for a foster-to-adopt trial, where the adopter would foster him until his quarantine period ended. When his foster-to-adopt family met him, Schatzi immediately warmed up to them. They took him home and made their adoption official in October at a Goldstein Subaru Adoption Event. Schatzi also has a new canine brother and are all very happy together.

Mohawk Hudson Humane Society

Chili's Tale of Hope - Marguerite P.

Chili was a 7-year-old pup who came to us in March of 2023. She was suffering from a long-standing pyometra, a serious infection in the uterus. She was very ill. Untreated, this condition is life-threatening. Our vet team immediately spayed her and removed her uterus. Initially, her bloodwork was very abnormal due to the sepsis caused by the infection. Because she wasn’t feeling good when she arrived, she was nervous and a bit “spicy,” which is why we named her Chili. As she started feeling better, she began to trust our staff. With time and patience, she came to have many friends at the shelter. Our Behavior and Enrichment Team learned that Chili loved playing with puzzle toys and any food-related toy that would work her brain. They also worked with her on sharing her toys and food without becoming reactive. This is common with shelter dogs and our adoption counselors made sure to explain this behavior to potential adopters. In October, after 7 months in our care, Chili found her forever home at one of our Goldstein Subaru Adoption Events. She went home with someone who understood her background and her behavioral needs. Her new family reports that she is doing wonderfully!

Mohawk Hudson Humane Society

Thanksgiving Car Miracle - Michelle H.

While I was on a work trip, an animal broke into my car and wreaked havoc. It chewed up my wires, seats, seatbelts, everything. I somehow drove the car almost 400 miles so I could reach my next destination, in the Albany area, and dropped my car off with Goldstein Subaru. There wasn’t much progress on my car, until I spoke with Karen, who listened to my story on the phone, and knew just who to talk to, Nicole Sabatini. Once Nicole became involved, things started moving on finding solutions to fix my car. It was one hurdle after another. Parts were on a national back order. More parts were found destroyed as new parts were installed. Nicole and the Parts Manager worked to figure out a solution, getting me the car back the day before the Thanksgiving holiday- my thanksgiving miracle. Nicole was very responsive, engaged, and a true customer service star throughout.

Goldstein Subaru is a Generous Sponsor of the Epilepsy Foundation of Northeastern New York - Jeannine G.

The Epilepsy Foundation of Northeastern New York provides programs and services to an estimated 45,000 individuals who are living with epilepsy in northeastern New York. We also provide seizure recognition and first aid training to businesses throughout our community since anyone can have a seizure, at any age, at any time. In order to provide our services at no charge, we depend on the support of businesses in our community. For many years, Goldstein Subaru has been a generous sponsor of our Confections in Chocolate Gala for Hope. This event attracts hundreds of guests annually and includes dinner, silent and live auctions, dancing and entertainment, and of course, chocolate! We are a small organization, and we greatly appreciate the support of Goldstein Subaru in helping us to increase awareness of epilepsy in our community. It has been my pleasure to work with Stefanie Goldstein on this sponsorship and we are truly grateful for their many years of support!

Epilepsy Foundation of NENY

Gotham - Alison S.

Gotham arrived to MHHS as a stray. While we did find out who his owner was, they did not redeem him. We were confident that we could find a home for this spunky, silly, smart young guy. He may not have the best manners, but boy is he cute! Once we discovered how much he liked to play with other dogs, we really got to see his goofy side shine through. Gotham's new forever family came to the shelter in early October looking for a fun, active dog. Gotham fit the bill and stole their hearts.

Mohawk Hudson Humane Society

We get by with a little help from our friends. - Matthew W.

The universe put me in touch with Rob after we hadn't talked in about 6 months. He mentioned he sold Subarus, and I told him I'd keep that in mind for the future, if I was ever in the market. Fast forward two weeks, and my car quit on me. I'm pretty sure Rob had nothing to do with it lol. He held my hand through the process of buying a new-to-me car and got me into the kind of car I needed. The universe provides, and it provided for me then. Thanks Rob!

Purchase of new car - Tiffany B.

My family and I were in search of a new vehicle, and what better place to go than Goldstein Subaru? The staff is outstanding. From the moment we walked in to the moment the sale was finalized we were in great hands. Stefanie Goldstein is just one individual that really stood out. She welcomed us as we walked in, pointed us in all the right directions, never left any questions unanswered, and made sure we were very well taken care of. We can’t thank her enough for her great hospitality. It was truly a great experience and I couldn’t be happier with the service we received.

Goldstein Subaru: A Company that Cares - Deborah R.

As is well known, teachers spend a significant amount of money on materials to enhance their students' educational experience. We at Eagle Point Elementary School, Albany, New York, were lucky and blessed to be the recipients of not only supplies and materials, but a check for $5000.00, and the sincerest appreciative reception by the whole team from Goldstein Subaru! Thank you so much, Goldstein Subaru, for the gifts our staff will use to support our students! The love and warmth you brought to our staff, your genuine care for us and our students, will forever be appreciated! My best, Deborah Rutnik Kindergarten Teacher Eagle Point Elementary

Goldstein Subaru Loves Learning - Aaron B.

Goldstein Subaru's Managers and Staff donated and delivered much appreciated classroom supplies to very happy Eagle Point Elementary School. Smiles all around.

The Best Place to Have Broken Down - Alexander S.

I travel for work and drove my Subaru ~250 miles to Albany this week. I stayed in a hotel downtown. When I came back to my car, which was located in the garage overnight, it was dead. Tried to jump it with no luck, the car was dead DEAD. After a quick call to Subaru roadside assistance, I had a quick tow to the closest Subaru dealership - Goldstein Subaru. I tried calling ahead, but didn’t get through. The car was towed directly to the back of the property, I walked in and was quickly greeted by one of the service reps, Sandy. She informed me that the service department was booked into August, but after explaining the situation I was in, traveling with no way to get back home, she quickly agreed to get service looking in on the car even though the shop was closing in an hour. It wasn’t an easy diagnosis. Battery appears to carry full charge, but every light on the dashboard was lit up like a Christmas tree and not turning over. After an hour of troubleshooting, they didn’t have an answer for me, but got me a free loaner car so that I could head back to a hotel for the evening. The next morning, they were back at it when I arrived at 8:30. By 9:30, I saw the car running for the first time getting driven into the service bay by the tech who figured out it was in fact a battery issue. I’m so incredibly glad they figured out what was wrong. I was about ready to rent a car to return home. Needless to say, Subaru picked up 80% of the cost of a new battery. All I had to pay for was the labor in troubleshooting the car. I was back on the road by 11:15. Huge thanks to Sandy and the rest of the service team which went above and beyond to get me back on the road, even though I had no appointment. They didn’t have to help me, but I sure am glad they did. I didn’t even mention that I was a Subaru Ambassador. Made it home safe and sound driving the same Subaru I came in with. I will be forever loyal to Subaru and if I’m ever in the area again, the Goldstein Auto group. #subaruambassador #phillysubarudad

Subaru Loves to Care with The Leukemia & Lymphoma Society - Brooke H.

In a heartwarming partnership, Goldstein Subaru and The Leukemia & Lymphoma Society® (LLS) have combined forces to make a tangible difference in the lives of those undergoing cancer treatment. Goldstein Subaru has proven to be a beacon of generosity and care, demonstrating a genuine commitment to our shared mission of creating a world free from blood cancer. Together, with the support of NYOH, Goldstein Subaru has generously contributed 80 comforting blankets to the patients who are undergoing treatments, often spending long hours in the infusion center. These blankets serve as a symbol of warmth and solidarity, enveloping patients with a sense of comfort during their journey towards recovery. Recognizing the significance of easing the journey for patients, Goldstein Subaru has generously offered 50 patient care kits. These kits encompass essential items that enhance the comfort and well-being of patients during their hospital stays. These thoughtfully curated care kits provide not only practical support but also convey a message of care and understanding. Moreover, the outpouring of love and encouragement from Subaru customers has been truly heartening. Their heartfelt messages of hope and inspiration, collected by Goldstein Subaru, have been a source of comfort and strength for the patients at NYOH. These messages remind patients that they are supported by a caring community, and that they are not alone in their battle. LLS extends its deepest gratitude to the entire Goldstein Subaru family for embodying the spirit of compassion and for standing by us in our commitment to eradicate blood cancer. Your dedication serves as a powerful example of what can be achieved when a community rallies together to make a difference. The impact of your support reaches far beyond the material contributions; it is a testament to the strength of human connection and the capacity for kindness. On behalf of the patients, their families, and the entire LLS community, we extend our heartfelt appreciation to Goldstein Subaru. Your partnership demonstrates that together, we can illuminate the path towards healing, hope, and a future free from blood cancer.

The Leukemia & Lymphoma Society

Best Deal In my own backyard. - Milton M.

I recall my first Subaru ride with my cousin, Johnny, in Ontario, California in 1972. He laughed as he fishtailed around corners with his front wheel drive Subaru. While serving in Germany with my Lieutenant Sandra, she expressed her love and loyalty to Subaru in 1981. My neighbor here in Albany loves his Subaru Outback immensely. After reading my Consumer Report subscription on Subaru and similar vehicles I was set to pursue MY own Subaru. I visited Troy Subaru and Goldstein Subaru. I called Subaru dealerships in Denver and Grand Junction, Colorado (My new home) Matthews Subaru and Capital Subaru further north. I browsed Subaru dealerships in Manchester, NH, Vermont and California. Although I wanted (And only needed a Subaru Base around 2022 or newer) I met with Sean O'Connell at Goldstein Subaru. When I thought that he couldn't give me the best deals I have enjoyed in my 60years of buying new and used vehicles I got up to walk out. As I left, Sean thanked me for my (Military) service. Those words stayed with me and despite what may have been better but lesser choices elsewhere his honoring me for my service, sincerity and confidence caused me to ignore everything and return to Goldstein. He put me in the driver's seat of a 2024 Outback and I haven't thought twice. I gave up my pursuit of what I started out to find for this new experience. I'm happy with my new 'Toy" and the support from Goldstein that came with it. Even the manager, I believe was Colvin (Spell?) Goldstein, congratulated me and gave me a few small gifts to carry with me. Excellence was never perfected and Goldstein gave a new definition to dedication, pledge of support and honor. My cousin, Vera, accompanied me and now she wants one. Looking so far out beyond state lines to get my dream Subaru was right here in my own backyard all that time. Thanks Subaru for selling this MATTHEWS a new AUTO. :)

Pet Safety & Care - Samatha P.

I have been a customer of Goldstein for many years and will continue. They don't only take care of their customers they care about the well being of pets. Most recently I visited to drop off food for their pet pantry and noticed they have a great pet display in one of their cars. I learned that Subaru offers safety harnesses and ramps for pets. I have followed the Goldstein Subaru journey donating and volunteering at the Mohawk Humane Society, without all that Goldstein Subaru does I'm not sure all the pets would be able to be nursed back to health and find their forever home. Goldstein Subaru also has a year long bottle redemption program where the proceeds also go to the shelter. What a great thing to do for the community. I'd like to add that through the pandemic many pets were surrendered to the shelter, Goldstein made sure they continued their support through it all. Please take time to visit Goldstein for your car needs and remember to bring pet supplies when you do for the Pet Pantry! Love Goldstein Subaru!

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Subaru Loves All Pets - Alison S.

Sweet Asha came to the shelter in a very bad way. She was 10-weeks-old and had already survived a vicious beating from a child and we weren't sure she would make it. Asha was determined to prove us all wrong. She never once considered giving up. She was all puppy energy and positivity from the moment she realized she was safe. After some time healing and growing in a foster home, Asha was adopted within a day of becoming available. This sweet girl lives up to her name every day. Asha means "alive and well." She was determined to prove her name right and her abuser wrong. Asha now gets to spend every day getting spoiled with her new parents and canine sibling. Subaru Loves Pets helps support the care and adoption of dogs like Asha, and for that, Mohawk Hudson Humane Society is so grateful.

Mohawk Hudson Humane Society

Every (Sun)Flower Has Its Day - Alison S.

Sunflower came to Mohawk Hudson Humane Society as a stray in August 2021. From the moment she walked in the doors, it was clear she needed a lot of attention. Sunflower is a senior, at over 10 years old. After being seen by the veterinarian, Sunflower was diagnosed with a heart murmur, luxating patellas (moving kneecaps), dental disease, had an underlying endocrine disorder, and was not fit enough to be put under anesthesia for a spay. While Sunflower had all of these medical needs, it was clear shew as still a happy girl. Knowing that adopting a dog with this many medical issues can be difficult and she may not have a lot of time left, Sunflower was placed in the CrossRoads program, a hospice adoption program at MHHS. This program allows animals that may be towards the end of their lives to know love, safety, and comfort for however long they have left. It takes very special people to adopt an animal in the CrossRoads program, but they are often some of the best. Sunflower first went to a foster home, and then was adopted by her foster family. Support from Goldstein Subaru allows these programs to thrive. Goldstein supports MHHS monetarily, with regular supply drives, and as a base for bottle and can donations. The relationship with Goldstein Auto Group is one that MHHS holds close to its heart, and feels so lucky to be Goldstein's hometown charity.

Mohawk Hudson Humane Society

Exceptional Service Even When Service is Closed - Jackie G.

About 10 miles into my drive across Upstate NY last weekend (Sunday, 1/31/21), the low tire pressure light came on. I was concerned and stopped at two different rest stops to check my tires. They looked OK to me but each time I wanted to add air so that the light would go off, and each time I could not remove the covers from any of the air valves on the tires. Not only was it very cold outside, this was the first time I had tried to put air in my tires. You see I bought my brand new Subaru Outback in March 2020 and because of the pandemic have not driven it much. I continued my drive but was still uneasy because of the warning light. I wasn't sure what to do, and then I remembered great service I have received from various Subaru dealers over the years (I bought my first Subaru in 2012). So I looked for a dealer that was open Sunday as I drove east across the state and that brought me to Goldstein Subaru. Service was closed but Sales was open. While everyone welcoming and nice, I would like to especially acknowledge Aaron Butler. Not only did Mr. Butler loosen the covers on each tire valve for me, he showed me how to use the buttons on the steering wheel to decipher the warning signals and to see which tires needed air. He also explained that there was one person working in Service and that he would take care of my tires, and it would only take a few minutes. While I waited, Mr. Butler answered my questions about servicing a new car that hasn't been driven much from oil changes to updating the software. Soon my car was ready, tires filled and I was on my way. Subaru makes a great car, but the kindness and help from people like Mr. Butler will keep me a customer for life. Sincerely, Jackie George

Goldstein and MHHS Partnership - Alison S.

2020 is a year that no one could have anticipated. On top of COVID-19 upending all programs and services offered at the Mohawk Hudson Humane Society (MHHS), it also completely changed the lives of those reliant and seeking out the services and offered. After six weeks of shutdown, MHHS was slowly able to re-open all public-facing programs. The world MHHS re-opened to was very different than the one in which it had closed. More people were home and looking to adopt animals, and more people were hurting and needing help and assistance for pet food and pet health. The close relationship between Goldstein Subaru and MHHS has allowed MHHS meet both of these demands from the community. Goldstein Subaru has long been a supporter and sponsor of the Furry Friends Pet Food Pantry, and that has only increased in recent months. Despite the Goldstein Subaru show room not being open to the public, MHHS and Goldstein worked together to create successful adoption campaigns. Events have been switched back to MHHS, which gave more animals adoption potential, on top of supporting Goldstein Subaru as a strong community partner. Goldstein Subaru has been an incredible partner to MHHS since before COVID-19, and we know that the relationship will continue to grow. Goldstein has stood with MHHS through the unknown of 2020, and every being at MHHS is grateful.

Mohawk Hudson Humane Society

Goldstein Subaru Loves Learning ! - Jason R.

Central Park Middle School , Schenectady New York was blessed the start of 2019 school year with 150 new books for the Library and many boxes of school supplies collected from Goldstein Subaru! In addition to the books donated, we received a $ 1000. Staples Gift Certificate !!!! This will help us throughout the school year to have supplies for Teachers to be able to give to their students without having to spend the money out of their pocket. The students decorated cards and letters expressing their appreciation and thanking Goldstein Subaru. Goldstein proudly displays them on a glass wall in their showroom! Thank you Goldstein for supporting our school !

Central Park Middle School